Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or not in their original condition will not be accepted for return. Please ensure that all tags and labels are intact when returning items.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. journeykitstravel.com is not responsible for items lost or damaged during return shipping. Please keep your shipping receipt as proof of return.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for your original item.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, clearance items, and gift cards. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the returnability of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with journeykitstravel.com is satisfactory. We appreciate your understanding and cooperation in adhering to our policy.
